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FAQ - My Profile
1. After I change my password, I can't use my new password?
2. How can I protect my personal information?
3. What can I login for the first time if I forget my password?
4. What is NETPass?
5. What is corresponding address?
6. What is billing address?
7. Are there charges involved in changing information?
8. How to change the relocation / appointment time ?
9. I can't enjoy the maximum transmission speed, why?
10. My NETVIGATOR Modem is so hot, why?
11. Why my connection speed cannot reach 1.5Mbps/3Mbps/6Mbps/8Mbps/18Mbps/30Mbps/100Mbps/200Mbps/300Mbps/500Mbps/1000Mbps?

1. After I change my password, I can't use my new password?
Please try again, and pay attention on capital/small letter, password always are alphanumeric characters.)
2. How can I protect my personal information?
Please be aware that you should keep your login information confidential and change your password on a regular basis to ensure optimum confidentiality.If you have any opinion/ enquiry about protection of login ID & Password issue, welcome to contact us at 1000.
3. What can I login for the first time if I forget my password?
The first time login password by default is your HKID first six digits of your HK ID card. For example: If your HKID is A123456, your default login password will be a12345
4. What is NETPass
Developed with convenience and security in mind, NETPass is a single login procedure for access to all NETVIGATOR customers' services that require a login. You only need to login once to freely enjoy customers' services such as NETMail,viewing of exclusive content of now.com.hk and usage of various value-added services.
5. What is corresponding address?
NETVIGATOR will send information and discount details to this address by mail.
6. What is billing address?
We will mail your printed bill to this specified address and this address may be different from your correspondence address. If you want to receive your printed bill, the service charge is HK$20 per month.
7. Are there charges involved in changing information?
Handling charges may be incurred if you change your information. For instance, a handling charge of HK$50 will be incurred if you change your NETVIGATOR email address.For more details, click here
8. How to change the relocation / appointment time ?
You can change the relocation / appointment time by this website. For more details, click here. * If you are not yet have appointment, please call our service hotline: 1000.
9. I can't enjoy the maximum transmission speed, why?
Transmission speeds may be lower, subject to extraneous factors. Such as the capacity and the speed of the target website you are surfing, conduits of building infrastructure deterioration etc.

(Note¡GFrom NETVIGATOR servers to customers' computers, NETVIGATOR network offers a maximum downstream speed of up to 1.5Mbps/3Mbps/6Mbps/8Mbps/18Mbps/30Mbps/100Mbps/200Mbps/300Mbps/500Mbps/1000Mbps, and a maximum upstream speed of up to 640Kbps/640Kbps/640Kbps/800Kbps/1Mbps/10Mbps/100Mbps/200Mbps/300Mbps/500Mbps/1000Mbps, subject to which service plan that customer is subscribing.)
10. My NETVIGATOR Modem is so hot, why?
Please follow our safety instruction, the Modem temperature will become normal.
(1) Please allow sufficient space on top and around the Modem for ventilation.
(2) If using our Wireless Modem, please place it in an upright position to ensure optimum performance.
11. Why my connection speed cannot reach 1.5Mbps/3Mbps/6Mbps/8Mbps/18Mbps/30Mbps/100Mbps/1000Mbps?
Broadband transmission speeds may be lower, subject to extraneous factors, such as using non-compatible computer system configuration, server capacity and speed limitation of target website, BiT Torrent sharing, using video conference at the same time, watching internet video or deteriorated cable at the building.

Note: From NETVIGATOR servers to customers' computers, NETVIGATOR network offers a maximum downstream speed of up to 1.5Mbps/3Mbps/6Mbps/8Mbps/18Mbps/30Mbps/100Mbps/1000Mbps, and a maximum upstream speed of up to 640Kbps/640Kbps/640Kbps/800Kbps/1Mbps/10Mbps/100Mbps/1000Mbps, depend on which service plan is using.